Refund policy

At Sunday Milk, all sales are final due to the nature of our products. For health, safety, and hygiene reasons, we do not accept returns or exchanges on slime, squishies, or any opened/used items.

Cancellations

Orders may be cancelled within 1 hour of purchase. After this time, we may begin processing your order and cancellations will no longer be accepted.

Refunds

We do not offer refunds unless there is an issue caused by our shop, such as receiving the wrong item or a missing item from your order. If this happens, please contact us within 48 hours of delivery with your order number and clear photos of the issue.

Damaged Packages

We carefully pack every order, but we are not responsible for packages that are damaged, delayed, lost, or mishandled by the shipping carrier once they are in transit. Please contact the carrier directly for shipping-related claims.

Wrong Address

Customers are responsible for entering the correct shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees to have the order resent.

Slime Texture Disclaimer

Slime may arrive sticky, melted, firm, or slightly different in texture due to weather, shipping conditions, and temperature changes. This is normal and does not qualify for a refund or replacement. Borax/activator is provided with slime orders so customers can adjust the texture if needed.

Final Sale Items

All slime, squishies, sale items, discounted items, and limited-edition products are final sale.

By placing an order with Sunday Milk, you agree to this Return & Refund Policy.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sundaymilk99@gmail.com.