Frequently Asked Questions.


☁️ My slime arrived sticky or melted, what should I do?

We understand it can be frustrating to receive your slime in a melted or sticky state. Since our slimes are imported from overseas, slight texture changes during shipping are normal.

The good news is it’s an easy fix! We include borax so you can adjust and activate your slime back to your preferred texture. Simply add a small amount at a time and knead until you reach your desired consistency.


☁️ Is slime safe to use?

Yes, slime is safe for play when used as intended. However:

  • Do not eat slime
  • Wash hands before and after use
  • Not recommended for children under 5 years old without supervision

 

 Product Sourcing

 

🌏 Where do your slimes come from?

Our slimes are carefully curated and imported from independent slime shops and creators in China, including creators like 妙瞳 Slime, Emmaslime, and 阿龙 Slime, along with other trusted makers.

Each slime is selected for its texture, quality, and viral sensory experience.

 

 Returns & Cancellations


☁️ Can I cancel my order?

We process orders quickly to ensure fast shipping, so cancellations are only possible within 1–2 hours after placing your order. After this window, your order may already be packed or shipped.

If you need to cancel, please contact us as soon as possible and we’ll do our best to help.


☁️ Do you accept returns or exchanges?

Due to the nature of slime products, all sales are final and non-returnable.

Slimes are sensitive sensory items and can change in texture during shipping, so we are unable to accept returns or exchanges once they have been delivered.

 

☁️ What if my order arrives damaged or incorrect?

If your order arrives damaged, missing items, or incorrect, please contact us within 48 hours of delivery with photos of the issue. We’ll review and make it right.


☁️ Do you offer refunds?

Refunds are only issued in cases of:

  • Incorrect items sent
  • Items significantly damaged during transit
  • Verified order issues on our end

We do not offer refunds for texture changes caused by shipping or improper slime handling.

 

 Shipping & Delivery

 

☁️ How long does shipping take?

All orders are processed and shipped within 5 business days (Monday–Friday, excluding holidays).

Once your order has shipped, you will receive a tracking number via email.

 

☁️ Where do you ship from?

We ship all orders from California, USA.


☁️ How long does delivery take?

After your order ships, delivery typically takes:

  • U.S. orders: 3–7 business days

Delivery times may vary depending on carrier delays.


☁️ Will I receive tracking?

Yes, all orders include tracking. You will receive your tracking number once your order has been shipped.

 

☁️ Wrong address policy

Please make sure your shipping address is entered correctly at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error, please contact us within 1 hour of placing your order so we can try to update it.

Once an order has been processed or shipped, we are unable to make changes.

 

☁️ Lost or delayed packages

If your package appears delayed or lost in transit, please contact the shipping carrier first using your tracking number.

 


 Important Disclaimers

 

⚠️ Slime disclaimer

Slime texture, color, and scent may vary slightly due to batch differences and shipping conditions. These variations are normal.

 

⚠️ Product use disclaimer

Recommended for ages 14+.

Our slimes are intended for sensory play only and are not edible.

• Do not eat or ingest slime.
• Adult supervision is recommended.
• Wash hands thoroughly after use.
• Keep away from pets.
• Keep slime away from delicate fabrics, furniture, and other surfaces.
• Discontinue use if irritation or discomfort occurs.
• Store slime in its container when not in use.

 

⚠️ Sensitivity & allergy disclaimer

Some slimes may contain fragrances, borax-based activator, or additives that could cause sensitivity in certain individuals. If you have sensitive skin or allergies, please handle with caution.

 

⚠️ Temperature disclaimer

Heat may soften slime, while cold may make it firmer. This is normal and not considered a defect.

 

⚠️ Shipping responsibility disclaimer

We are not responsible for delays caused by carriers, weather, or incorrect address information provided at checkout.